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Location: Kuwait
Overview of the Role
A head waiter is a senior front‑of‑house leader responsible for supervising waitstaff, ensuring high‑quality service, and acting as the link between management, kitchen, and service teams.
Core Duties & Responsibilities
1. Staff Supervision & Leadership
- Lead and manage waiters, bussers, hosts, and other FOH staff.
- Conduct pre‑shift briefings and assign stations.
- Train, mentor, and coach staff on service standards and upselling.
- Assist in hiring and evaluating staff performance.
2. Guest Service & Experience Management
- Act as the primary point of contact for guest inquiries and complaints.
- Monitor guest satisfaction and resolve issues promptly
- Provide exemplary table service and model best practices
3. Dining Room Operations
- Oversee table settings, food orders, service flow, and payment processes.
- Manage reservations, seating charts, and waitlists to optimize turnover.
- Ensure cleanliness and organization of dining areas and service stations.
4. Coordination with Kitchen & Bar
- Communicate order timing, dietary restrictions, and menu changes.
- Ensure accurate and timely delivery of food and beverages.
5. Administrative & Compliance Duties
- Handle POS operations, cash reconciliation, and payment processing.
- Enforce health, safety, and sanitation regulations.
- Maintain thorough menu knowledge to guide guests and staff.
- Qualifications & Experience
- Previous experience as a Headwaiter or similar Food & Beverage service position within a hotel, resort, or restaurant is preferred.
- Good knowledge of food and beverage service standards.
- Strong customer service and interpersonal skills.
- Friendly, professional, and well-groomed appearance.
- Ability to work efficiently in a fast-paced hospitality environment.
- Good communication skills and ability to work effectively as part of a team.
- Basic knowledge of POS systems is an advantage.
- Good command of English; Arabic or additional languages are an advantage.
- Flexibility to work shifts, weekends, and public holidays as required by hotel operations.
- What We Offer
- Competitive salary and benefits package.
- Training and opportunities for professional development.
- Supportive and multicultural working environment.
- Opportunity to build a career within a growing hospitality organisation.
- If you are passionate about hospitality, enjoy interacting with guests, and are committed to delivering excellent service, we invite you to apply and become part of our team.
- About ARGAN Albida’a Hotel & Resort
- ARGAN Albida’a Hotel & Resort is located on the northern tip of the Arabian Gulf in Salmiya, Kuwait, offering 109 suites overlooking the tranquil sea. This beachfront resort provides a wide range of activities for families, couples, and business travelers.
- The resort features two swimming pools dedicated to hotel guests, while three additional swimming pools are exclusively available for ARGAN Albida’a Club members. Guests and members can also enjoy a fully equipped gym, health club, water sports facilities, multipurpose court, padel court, and a vibrant kids’ leisure area.
- ARGAN Albida’a is home to several dining venues including Backyard, BBQ Bros, Zahret Reyhan, and Ahwet Albida’a, all offering terrace views of the Arabian Gulf.
- The resort also offers ARGAN Albida’a Club memberships with access to fitness facilities, swimming pools, and recreational activities for families, couples, and individuals.