Hotel Receptionist duties and responsibilities
Hotel Receptionists are responsible for ensuring that the needs of the hotel’s guests are met, and they typically perform multiple duties throughout the course of each shift. While specific Hotel Receptionist job duties and responsibilities may vary slightly depending on the needs of the hotel and size of its additional staff, they generally include:
- Assisting guests with hotel reservations
- Answering incoming telephone calls from prospective and existing guests
- Assigning rooms and suites to guests
- Processing credit card transactions for lodging, room service and other hotel costs
- Transferring phone calls to guest rooms
- Providing guests with wake-up phone calls
- Assisting with guest requests and complaints
- Maintaining accurate records of guest charges (room service, pay-per-view, spa services, etc.)